Shift Leader

Se Swim School Management; Concord (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Leadership growth opportunities

Positive team-focused culture

Job summary

Se Swim School Management is looking for a Shift Leader at Big Blue Swim School in Concord, NC. The Shift Leader supports operations by assisting management, ensuring safety standards, and providing excellent service. Responsibilities include assisting teams, monitoring safety, and ensuring facility readiness.

The ideal candidate will have strong communication skills, the ability to multitask, and a commitment to customer service. Leadership growth opportunities are available in a positive, team-oriented culture.

Qualifications

• Ability to support and motivate teams in a fast-paced environment.
• Reliable transportation is a must.
• Willingness to obtain Lifeguard Certification.
• Ability to complete required training programs.

Responsibilities

• Assist managers in daily shift operations.
• Conduct pre-shift meetings and reinforce standards.
• Monitor pool deck safety and lesson flow.
• Support a positive experience for families and swimmers.

Skills

Strong communication

Professionalism

Customer service skills

Ability to multitask

Dependable attendance

Lifeguard Certification or willingness

Job description

Job Title: Shift Leader – Big Blue Swim School, Concord, NC 28027
Employment Type: Full-Time / Part-Time

Reporting Structure: Reports directly to Senior Assistant Manager and General Manager.

About the Role

The Shift Leader supports daily swim school operations by assisting management, maintaining safety and service standards, and creating a positive experience for families and team members. The role combines operational support, customer service, aquatics oversight, and hands‑on facility support in a fast‑paced environment.

What You’ll Do

• Assist managers in daily shift operations for instructors, deck support, and front desk teams.
• Conduct pre‑shift meetings and reinforce safety, teaching standards, professionalism, and customer service expectations.
• Step into swim instruction, deck support, or front desk responsibilities when operationally needed.
• Monitor pool deck safety, swimmer evaluations, lesson flow, and facility readiness.
• Perform opening/closing procedures, water testing, chemical checks, and operational documentation.
• Ensure the facility remains clean, organized, and guest‑ready.
• Support a positive experience for families and swimmers by maintaining operational flow and consistency.
• Respond appropriately to emergencies and uphold all safety and operational standards.
• Ensure staff are where they need to be and support the overall daily experience within the facility.

Qualifications

• Strong communication, professionalism, and customer service skills.
• Ability to support and motivate teams in a fast‑paced environment.
• Ability to multitask, problem‑solve, and remain calm under pressure.
• Dependable attendance with flexibility to work evenings and weekends.
• Reliable transportation.
• Lifeguard Certification or willingness to obtain within the required timeframe.
• Ability to complete all required Big Blue Swim School training programs.

Preferred Experience

• Previous leadership or supervisory experience.
• Aquatics, swim lesson, childcare, hospitality, or customer service experience.
• Swim instructor experience or certification.
• Experience supporting team operations in a fast‑paced environment.

Benefits

• Leadership growth opportunities within aquatics management.
• Positive, team‑focused culture.
• Opportunity to make a meaningful impact through water safety and confidence‑building.
• Fast‑paced environment with strong team support and development opportunities.