Shift Leader

shamrocktbc; Lockport (IL); On-site; USD 22,041 - 24,796; Part time

Job summary

shamrocktbc in Lockport, Illinois, is seeking a dedicated Shift Lead to support the Restaurant General Manager. You will be responsible for ensuring team members complete their tasks and provide safe, quality food.

Your role will involve solving customer complaints, giving feedback to team members, and ensuring the restaurant remains a safe environment. If you have excellent communication skills and leadership qualities, this job is for you.

Qualifications

• Ability to handle customer complaints with a positive attitude.
• Experience in providing constructive feedback to team members.
• Strong communication skills with management.

Responsibilities

• Support the Restaurant General Manager by ensuring quality service.
• Oversee team duties and safe food service.
• Maintain a secure and welcoming environment for customers.

Skills

Problem-solving

Customer service

Team leadership

Job description

$16-18 per hour

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.