Shift Leader

shamrocktbc; Lemont (IL); On-site; USD 22,041 - 24,796; Part time

Job summary

shamrocktbc in Lemont, Illinois, is seeking a dedicated Shift Lead to support the Restaurant General Manager (RGM) in running effective work shifts. This role requires taking ownership of responsibilities, ensuring food quality, and maintaining safety for both Team Members and customers.

You will handle customer complaints, provide positive feedback to Team Members, and communicate openly with the management team. If you are passionate about serving quality food in a friendly manner, this is the role for you.

Qualifications

• Able to solve customer complaints quickly and effectively.
• Experience in providing feedback to team members positively.
• Strong communication skills with management.

Responsibilities

• Support the Restaurant General Manager in running shifts.
• Ensure Team Members complete all assigned duties.
• Maintain a safe environment for Team Members and customers.

Skills

Customer service

Problem-solving

Team leadership

Job description

$16-18 per hour

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.