Shift Leader

Taco Bell; Lititz (Lancaster County); On-site; USD 35,000 - 50,000; Full time

Job summary

Un leader de shift pour Taco Bell est chargé d'assister la direction dans des tâches administratives et opérationnelles tout en garantissant un service client exemplaire. Ce poste implique également de superviser des tâches liées à la formation et aux évaluations de sécurité alimentaire, et d'assurer que les normes de qualité des produits sont respectées.

Qualifications

• Responsable du service à la clientèle et de la qualité du produit.
• Effectue des audits de sécurité alimentaire et de l'inventaire.
• Fournit une formation et des retours d'expérience aux membres de l'équipe.

Responsibilities

• Assure un service client rapide et précis, maintient des relations positives avec les clients.
• Surveille la préparation des aliments et remplit les commandes.
• Effectue l'ouverture et la fermeture du restaurant en l'absence de direction.

Skills

Customer Service

Food Safety

Team Leadership

Job description

Job Details

Job Location: 037837 - Lititz - Lititz, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but does not serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, and safe opening/closing.

Operations

• Conducts daily inventory and food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Monitors speed of service and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries, and opening and closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback for crew members.
• Provides hands-on training in Learning Zone.