Shift Leader

Potbelly; Linthicum (MD); On-site; USD 23,763 - 24,452; Full time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

401(k) with company match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Sandwich Shop in Linthicum, MD is hiring a Shift Leader to join our fast-paced team. You will lead team members on shifts, maintain food safety standards, manage cash handling, and ensure customer satisfaction with friendly service.

We offer competitive pay, benefits, flexible scheduling, and opportunities for career growth in a welcoming Potbelly Nation.

Qualifications

• Minimum 1 year supervisory experience in a restaurant or retail environment preferred.
• Must pass and obtain a Food Safety Certification; state requirements apply.

Responsibilities

• Lead team members on shifts and assign tasks efficiently while providing feedback.
• Ensure all security procedures are followed and back-of-house standards are met.
• Count drawers and follow cash handling procedures.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.).
• Maintain health and safety standards for food, cleanliness and safety.
• Restock line, chips and cooler; clean tables, counters, floors, bathrooms, and utensils.

Skills

Customer service

Communication skills

Problem solving

Stamina

Lifting ability

Education

Food Safety Certification

Tools

Knife skills

Job description

Pay Transparency: earn between $17.25 and $17.75 plus digital tips!

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we’ve got the best. Ready to join our growing Potbelly Nation?

Benefits

• Competitive pay!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Qualifications

• You are at least 18 years of age
• A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass, you will no longer be eligible for the Shift Leader role
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• You have strong written and verbal communication skills
• You enjoy problem-solving
• Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You're able to stand/walk for 8-9 hours or as needed
• You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Responsibilities

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Other duties as assigned

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need. We’re an equal‑opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.