Shift Leader

Potbelly; Grandville (MI); On-site; USD 21,697 - 22,386; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Career growth opportunities

Job summary

Potbelly in Grandville, Michigan is looking for a friendly and outgoing Shift Leader to join our dynamic team. In this role, you'll lead team members, ensure excellent customer service, and maintain high food safety standards.

The ideal candidate has strong communication skills, enjoys a fast-paced environment, and has some supervisory experience. We offer competitive pay of $15.75 - $16.25 per hour, along with benefits like medical insurance and a retirement plan.

Qualifications

• Delight customers with great food and good vibes.
• Enjoy working in a fast-paced environment.
• Manage potential allergens safely.

Responsibilities

• Lead team members on shifts and assign tasks.
• Ensure food safety and cleanliness standards are met.
• Handle customer complaints effectively.

Skills

Customer service orientation

Strong communication skills

Problem-solving abilities

Supervisory experience

Knife skills

Job description

Pay: $15.75 - $16.25 per hour plus digital tips.

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast‑paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And we’ve got the best. Ready to join our growing Potbelly Nation?

Benefits

• Competitive pay
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Qualities and Qualifications

• You want to delight customers with great food and good vibes
• You are friendly and customer‑service oriented
• You have strong written and verbal communication skills
• You enjoy problem‑solving
• You enjoy higher levels of noise from music, customer and employee traffic
• You love working in a fast‑paced environment
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You can handle the heat of the kitchen – knife skills are a plus
• You are at least 18 years old
• A minimum of 1 year supervisory experience in a restaurant or retail environment is preferred
• You are able to stand or walk for 8–9 hours or as needed
• You are able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois applicants – all Illinois employees are required to become food safety certified within 30 days of employment

Job Duties and Functions

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back‑of‑the‑house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Other duties as assigned

All Shift Leaders and managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). If a Shift Leader or Manager fails to pass the certification requirements after two attempts, they will not be qualified to continue in a Shift Leader or Management capacity.

*Potbelly cannot make guarantees about tip earnings*

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.