Shift Leader

Dunkin'; Kennett Square (Chester County); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Competitive Hourly Pay

Employee Discounts

Job summary

Dunkin' in Kennett Square is seeking a Shift Leader to run the front-line during busy shifts, ensuring fast, accurate and friendly service. You will deploy crew, coach in real time, meet demand, and uphold Dunkin’ standards with a focus on guest satisfaction.

Responsibilities include training, monitoring speed and quality, enforcing food safety, and reporting issues to the GM. The role emphasizes teamwork, accountability, reliability, and punctuality.

Qualifications

• Fluent English with solid math and writing skills.
• QSR experience required; leadership preferred.
• Guest-focused, decisive, and calm under pressure.
• Builds accountable, high-energy teams.
• Reliable and punctual.

Responsibilities

• Position and deploy crew to meet demand.
• Train, coach, and recognize performance during the shift.
• Drive speed, accuracy, and problem resolution.
• Enforce food safety, cleanliness, and security.
• Monitor quality and marketing execution.
• Report equipment and performance issues to the GM/AM.
• Model exceptional guest service.

Skills

English fluency

Leadership

Decisive under pressure

Reliability

Job description

Shift Leader

Lead the shift so every guest gets fast, accurate, friendly service. Set goals, assign roles, coach in real time, and uphold Dunkin’ standards.

Responsibilities

• Position and deploy crew to meet demand.
• Train, coach, and recognize performance during the shift.
• Drive speed, accuracy, and problem resolution.
• Enforce food safety, cleanliness, and security.
• Monitor quality and marketing execution.
• Report equipment and performance issues to the GM/AM.
• Model exceptional guest service.

Qualifications

• English fluency; solid math and writing.
• QSR experience required; leadership preferred.
• Guest-focused, decisive, and calm under pressure.
• Builds accountable, high-energy teams.
• Reliable and punctual.

Benefits Include:

• Competitive Hourly Pay
• Employee Discounts