Shift Leader

Baskin-Robbins; Katy (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Baskin-Robbins in Katy, TX is seeking a Shift Leader to coach team members, uphold Brand standards, and deliver great guest service during your shift.

You will assign tasks, manage inventory, schedule staff, handle cash, and assist with training while ensuring food safety and safety policies are followed.

Excellent communication, English fluency, and a willingness to learn are required; prior leadership in retail or hospitality is preferred.

Qualifications

• Leadership experience in retail, restaurant or hospitality is preferred.
• Fluent in spoken and written English.
• Basic computer skills are required.

Responsibilities

• Assist with coaching team members to execute Brand standards and deliver guest service.
• Support Restaurant Manager in meeting goals and execution.
• Schedule shifts and manage inventory during the shift.
• Manage cash over/short and ensure compliance with cash handling policies.
• Oversee food safety standards and safety policies throughout the shift.
• Train and develop restaurant team members as needed.
• Communicate shift priorities and results to the team.
• Provide timely, constructive feedback to team members.

Skills

Leadership experience

English fluency

Retail/food service experience

Education

High school diploma or equivalent

Job description

Position Title: Shift Leader

Reports To: Restaurant Manager

Overview

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space