Shift Leader

Baskin-Robbins; City of Tonawanda (NY); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader to coach Crew Members during shifts, assign tasks, and motivate the team while upholding brand standards. You will help deliver a friendly guest experience, supervise operations, and drive profitability through goal-focused leadership.

The role emphasizes coaching, safety, and consistent adherence to recipes and procedures to ensure high-quality service and guest satisfaction.

Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High School diploma or equivalent, preferred

Responsibilities

• Work in a Team Environment
• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Maintain Operational Excellence
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Drive Profitability
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills

Fluent English

Restaurant experience

Supervisory experience

Math skills

Writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Shift Leader

Dunkin' Shift Leader Job Summary

Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

1. Work in a Team Environment
2. Support a respectful team environment
3. Communicate shift priorities, goals and results with team members
4. Support the training of crew members as requested
5. Provide coaching and feedback to crew members
6. Maintain Operational Excellence
7. Create and maintain a guest first culture in the restaurant
8. Resolve guest issues
9. Ensure Brand standards, recipes, and systems are executed
10. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
11. Drive Profitability
12. Drive sales goals and results
13. Execute restaurant standards and marketing initiatives
14. Manage cash over/short during shift
15. Ensure all products are prepared according to Brand standards

Skills/Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High School diploma or equivalent, preferred

Competencies

1. Guest Focus
2. Understands and exceeds guest expectations, needs and requirements
3. Develops and maintains guest relationships
4. Displays a sense of urgency with guests
5. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
6. Resolves guest concerns by following Brand recommended guest recovery process
7. Passion for Results
8. Sets and maintains high standards for self and others, acts as a role model
9. Consistently meets or exceeds goals
10. Contributes to the overall team performance; understands how his/her role relates to others
11. Problem Solving and Decision Making
12. Identifies and resolves issues and problems
13. Uses information at hand to make decisions and solve problems; includes others when necessary
14. Interpersonal Relationships & Influence
15. Develops and maintains relationships with team
16. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments