Shift Leader

Insomnia Cookies; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Shift Leader at a rapidly growing bakery. You'll lead shifts, ensuring exceptional customer service while managing operations and training team members. This role offers a fun, exciting environment where your leadership will contribute to a productive night. With flexible schedules and opportunities for growth, this position is perfect for those who thrive in a fast-paced setting. Be part of a company revolutionizing the cookie industry with a unique delivery concept, and enjoy perks like paid vacation and employee discounts!

Benefits

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Opportunities for growth and promotion

Fun team environment

Employee discount

Free cookies with every shift

Qualifications

• At least 1 year of customer service experience required.
• Ability to lead by example and motivate others.

Responsibilities

• Provide excellent customer service and quality products to guests.
• Support store operations, communicate effectively, and train team members.
• Maintain a safe, clean environment and adhere to food safety practices.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Leadership

Interpersonal Skills

Job description

3 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Title: Shift Leader

Location: Jacksonville store at 4549 Southside Boulevard, Jacksonville FL 32216

As a Shift Leader at our Jacksonville store, you are the captain of our bakery during your shift! You understand what it takes to “Own the Night” by predicting the flow of business and leading a successful shift. Your hands-on leadership should include building orders, suggestive selling, baking, and interacting with customers. You will also take pride in knowing that your leadership contributes to a productive and fun night for your store.

Check out our content videos to learn more about us!

Who We Are

Insomnia Cookies Timeline

Core Values

Perks of Being a Shift Leader

• Flexible part-time work schedules
• Pay-on-Demand: Get paid daily for your shift earnings from the day before
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry friends
• Job stability with a rapidly growing company
• Opportunities for growth and promotion
• Work in a fun, exciting team environment
• Employee discount and free cookies with every shift

Responsibilities

• Provide excellent customer service and quality products to guests
• Support store operations during your shift, communicate effectively, monitor efficiency, and train team members
• Delegate tasks for baking, cashiering, packaging, and cleaning while leading the team
• Work alongside the Cookie Crew
• Maintain a safe, clean environment and adhere to food safety practices
• Manage cash handling and deposits

Desired Skills and Experience

• At least 1 year of customer service experience
• Experience with Point of Sale systems
• Excellent communication, time management, and interpersonal skills
• Outgoing, friendly, and patient demeanor
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the U.S.
• Must be 18 or older

About Us

Founded in a college dorm by Seth Berkowitz, Insomnia Cookies has grown into a global brand with over 300 stores. We are known for our warm, delicious cookies delivered day and night, and for our innovative bakery + delivery concept. Our headquarters is in Philadelphia, PA, and we are expanding rapidly, revolutionizing the cookie industry with our vision of “Imagining What’s Possible”.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Management and Manufacturing
• Industries: Hospitality, Food and Beverage, Retail