Shift Leader

Taco Bell; Gadsden (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Shift Leader who will take charge of supervising and coaching team members while ensuring smooth and profitable shifts. This role emphasizes leadership, operational excellence, and team development, allowing you to make a significant impact on both team morale and customer satisfaction. If you are passionate about fostering a positive work environment and driving results, this opportunity is perfect for you. Join a dynamic team where your contributions will lead to success and growth.

Qualifications

• Ability to lead and coach team members effectively.
• Experience in managing operational procedures and shift accountability.

Responsibilities

• Supervise and coach team members during shifts.
• Implement core operational procedures effectively.
• Promote a positive team culture and recognize performance.

Skills

Leadership

Coaching

Operational Procedures

Team Building

Problem Solving

Education

High School Diploma

Management Experience

Job description

ROLE SUMMARY

This role is about becoming a leader. You are responsible for supervising and coaching team members, owning each shift you run, and ensuring that shifts are well-managed and profitable. As a shift leader, you set an example for others and have a broader impact on team members, customers, and the business.

Key Responsibilities (what Shifts do)

1. Step Change Thinker
   • Identify core issues quickly in complex situations
   • Encourage questions from the team and discuss options that don’t currently exist
2. Know How Builder
   • Seek continuous feedback to improve performance
   • Implement shift success routines effectively
   • Execute core operational procedures such as shift accountability, product projections, Repair & Maintenance (R&M) spending, and Cost of Sales/Cost of Labor (COS/COL) controls
3. People Grower
   • Promote and exemplify the 'How We Win Together' (HWWT²) and 'Achieving Breakthrough Results' (ABR) culture within the store
   • Support the RGM/AUM in training talent through the Learning Zone and hands-on activities
   • Use the EARS Model (Explore, Analyze, Respond, and Making it Stick) to coach team members and build capability
   • Hold team members accountable for performance issues
   • Recognize exceptional performance with CHAMPS cards
   • Maintain positive energy at all times