Shift Leader

Taco Bell; Huber Heights (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Taco Bell seeks a Shift Leader to oversee restaurant operations, ensuring customer satisfaction and employee training. This role involves maintaining service quality, safety standards, and fostering team motivation in a dynamic environment.

Qualifications

• Supervisory experience in quick service restaurants or retail.
• Good oral and written communication skills.
• Basic computer literacy.
• Strong work ethic.

Responsibilities

• Maintain fast, accurate service and positive guest relations.
• Motivate and train team members.
• Ensure food quality and 100% customer satisfaction.
• Provide regular feedback to the team.

Skills

Communication

Teamwork

Customer Satisfaction

Basic Business Math

Enthusiasm

Job description

Company Summary: Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc., which also owns Pizza Hut and KFC. Founded in 1962 by Glen Bell, Taco Bell has grown from serving tacos to nearly 7,000 restaurants in the United States and over 400 in 27 countries outside the U.S. The company aims to expand with 2,000 more restaurants globally within the next decade. Taco Bell is driven by the Live Más energy and passion of its people, emphasizing a culture of innovation and customer focus.

What is "Live Más"?

"Live Más" represents Taco Bell's culture of breakthrough thinking, innovative ideas, and a focus on customer service. The company values celebrating its people’s accomplishments, embracing creativity, and having fun while serving great food to customers.

Job Description - About the Job:

Reporting to the Restaurant General Manager, the Shift Leader assists in managing restaurant shifts, ensuring customer satisfaction and profit. The role involves hands-on training of employees, responding to customer needs, and modeling appropriate behaviors in the restaurant.

Responsibilities of the Shift Leader Position:

1. Maintain fast, accurate service, positive guest relations, and product quality standards.
2. Ensure a safe working environment by modeling and requiring safe work behaviors.
3. Motivate and train team members.
4. Maintain equipment, facility, and grounds using a preventative maintenance program.
5. Ensure food quality and 100% customer satisfaction.
6. Execute corporate and local marketing plans timely.
7. Promote recognition and motivation efforts.
8. Provide regular feedback to the team and RGM.

Minimum Requirements: Is This You?

1. Must be at least 18 years old.
2. Supervisory experience in quick service restaurants or retail.
3. Attendance and punctuality are essential.
4. Basic business math skills.
5. Good communication skills, both oral and written.
6. Basic computer literacy.
7. Enthusiasm and willingness to learn.
8. Team player with a commitment to customer satisfaction.
9. Strong work ethic.

Why Taco Bell?

We believe where you work matters. Join us in our mission to feed people's lives with Más! We connect with our fans through passions like sports, gaming, and music. Our culture fosters creativity, encourages risk-taking, and supports personal growth, making Taco Bell a place where employees can develop skills and pursue their passions in a supportive environment.