Shift Leader

Taco Bell; Kettering (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading Quick Service Restaurant seeks a Shift Leader to manage shifts and ensure customer satisfaction at Taco Bell. The role involves training team members, maintaining service excellence, and fostering a safe work environment. Join Taco Bell and help fulfill their mission to feed people's lives with Más!

Qualifications

• Must be at least 18 years old.
• Supervisory experience in Quick Service Restaurant or retail.
• Strong work ethic and commitment to customer satisfaction.

Responsibilities

• Maintain fast, accurate service and positive guest relations.
• Motivate and train team members.
• Ensure food quality and customer satisfaction.

Skills

Supervisory experience

Excellent attendance and punctuality

Basic business math skills

Good oral and written communication

Basic computer literacy

Enthusiasm and willingness to learn

Team player

Commitment to customer satisfaction

Strong work ethic

Job description

Company Summary: Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is part of Yum! Brands, Inc., which also includes Pizza Hut and KFC. Founded in 1962 by Glen Bell, who brought tacos to the masses in a landscape dominated by hot dog and hamburger stands, Taco Bell now operates nearly 7,000 restaurants in the United States and over 400 in 27 countries worldwide.

The company aims to expand with 2,000 more restaurants globally in the next decade. Taco Bell is driven by the Live Más energy and passion of its people, emphasizing a culture of innovation, customer focus, and celebration of achievements.

What is "Live Más"?

"Live Más" represents Taco Bell's culture of breakthrough thinking and innovative ideas that set it apart from competitors. It emphasizes embracing creativity, focusing on customers, and celebrating the accomplishments of its people. The brand encourages fun, service excellence, and a vibrant work environment.

Job Description - About the Job:

Reporting to the Restaurant General Manager, the Shift Leader assists in managing restaurant shifts according to company policies to ensure customer satisfaction and profit. The role involves hands-on training, responding to customer needs, and modeling appropriate behaviors in the restaurant.

Responsibilities of the Shift Leader Position:

1. Maintain fast, accurate service, positive guest relations, and product quality standards.
2. Ensure a safe working environment by modeling safe work behaviors.
3. Motivate and train team members.
4. Maintain equipment, facility, and grounds using a preventative maintenance program.
5. Ensure food quality and 100% customer satisfaction.
6. Execute corporate and local marketing plans timely.
7. Promote recognition and motivation efforts.
8. Provide regular feedback to the team and RGM.

Minimum Requirements: Is This You?

• Must be at least 18 years old.
• Supervisory experience in the Quick Service Restaurant or retail industry.
• Excellent attendance and punctuality.
• Basic business math skills.
• Good oral and written communication skills.
• Basic computer literacy.
• Enthusiasm and willingness to learn.
• Team player.
• Commitment to customer satisfaction.
• Strong work ethic.

Why Taco Bell?

We believe where you work matters and strive to create a positive environment. Join us in our mission to feed people's lives with Más!

• We connect with fans through passions like sports, gaming, and music.
• We offer a culture that fosters creativity, growth, and opportunities to pursue passions.
• We promote authenticity and believe everyone can make a difference.