Shift Leader

CKE Restaurants; Hendersonville (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

CKE Restaurants seeks a Shift Leader to assist management and oversee daily restaurant operations. You will work with the management team to ensure execution of the business plan and that Crew and Team Leaders perform their duties effectively.

The role emphasizes customer satisfaction, team development, and adherence to company policies. Strong communication, problem-solving, and organizational skills are required to support a fast-paced environment.

Qualifications

• Two to three years of restaurant management experience
• High School Diploma or GED required
• Excellent planning and time management skills
• Team-building abilities
• Investigative and problem-solving skills
• Ability to troubleshoot cash handling problems
• Reliable transportation, valid driver's license and proof of insurance
• Must be accessible by phone and able to meet restaurant needs
• Bi-lingual skills a plus
• Strong analytical and organizational abilities

Responsibilities

• Assist General Manager or on-duty supervisor with management duties
• Lead shift activities and support front-of-house and kitchen teams
• Ensure adherence to company policies and procedures
• Deliver quality product and customer service to achieve satisfaction
• Help maximize sales and control costs through shift leadership
• Participate in meetings, trainings, and company communications
• Identify process improvements and implement positive business outcomes
• Perform other duties as assigned

Skills

Planning & time management

Team building

Investigative & problem solving

Cash handling troubleshooting

Communication

Analytical skills

Organizational skills

Bilingual (a plus)

Education

High School Diploma/GED

Job description

POSITION SUMMARY

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Bi-lingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products