Shift Leader

CKE Restaurants, Inc.; Duncan (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to support the General Manager in managing restaurant operations. This role is vital in ensuring a quality product and customer service experience, while also leading and developing Crew Persons. The ideal candidate will have a strong background in restaurant management, excellent communication skills, and the ability to thrive in a fast-paced environment. Join a dynamic team where your contributions will directly impact customer satisfaction and operational success. If you have a passion for the food service industry and a knack for leadership, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in restaurant management is required.
• Strong planning, time management, and communication skills are essential.

Responsibilities

• Assist the General Manager with management activities and duties.
• Ensure quality product and customer service for total satisfaction.
• Support efforts to maximize sales and minimize costs.

Skills

Restaurant Management

Planning Skills

Team Building

Problem Solving

Analytical Skills

Communication Skills

Education

High School Diploma or GED

Job description

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

1. Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
2. Strives to improve the skills and performance of all Crew Persons.
3. Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities.
4. Complies with all Company policies and procedures regarding business and personnel practices.
5. Models and encourages Company shared values.
6. Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external).
7. Attends training to remain current on industry trends.
8. Participates in company meetings, webinars and conference calls.
9. Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

POSITION QUALIFICATIONS/CORE COMPETENCIES

1. Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management.
2. High School Diploma/General Equivalency Diploma (GED) required.
3. Must have excellent planning and time management skills.
4. Must have team building skills.
5. Must have investigative and problem solving skills.
6. Must have ability to troubleshoot cash handling problems.
7. Must have reliable personal transportation, a valid driver’s license and proof of insurance.
8. Must have a telephone or other reliable method of communicating with the restaurant and be accessible to meet the restaurant’s needs while maintaining an open door policy.
9. Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results.

WORK ENVIRONMENT

Fast paced environment working with kitchen equipment in tight quarters.

PHYSICAL DEMANDS

1. Stand for long periods of time.
2. Bend and stoop.
3. Work around heat.
4. Able to lift 50 – 75 lbs. comfortably.
5. Work with various cleaning products.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.