Shift Leader

CKE Restaurants, Inc.; Asheville (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Shift Leader to assist in managing restaurant operations. This dynamic role involves ensuring high-quality customer service, supporting team development, and maximizing sales while maintaining compliance with company policies. The ideal candidate will possess strong planning, problem-solving, and team-building skills, with a background in restaurant management. Join a fast-paced, customer-focused environment where your contributions will directly impact the success of the team and the satisfaction of customers. If you thrive in a challenging setting and are passionate about leadership, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in restaurant management required.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Assist management in leading work shift activities.
• Ensure customer satisfaction and quality product delivery.
• Support training and development of Crew Persons.

Skills

Restaurant Management

Planning and Time Management

Team Building

Problem Solving

Analytical Skills

Education

High School Diploma or GED

Job description

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

1. Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
2. Strives to improve the skills and performance of all Crew Persons.
3. Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities.
4. Complies with all Company policies and procedures regarding business and personnel practices.
5. Models and encourages Company shared values.
6. Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external).
7. Attends training to remain current on industry trends.
8. Participates in company meetings, webinars and conference calls.
9. Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

POSITION QUALIFICATIONS/CORE COMPETENCIES

1. Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management.
2. High School Diploma/General Equivalency Diploma (GED) required.
3. Must have excellent planning and time management skills.
4. Must have team building skills.
5. Must have investigative and problem solving skills.
6. Must have ability to troubleshoot cash handling problems.
7. Must have reliable personal transportation, a valid driver’s license and proof of insurance.
8. Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintain an open door policy.
9. Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results.

WORK ENVIRONMENT

Fast paced environment working with kitchen equipment in tight quarters.

PHYSICAL DEMANDS

1. Stand for long periods of time.
2. Bend and stoop.
3. Work around heat.
4. Able to lift 50 – 75 lbs. comfortably.
5. Work with various cleaning products.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.