Shift Leader

Little Caesars; Mableton (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Ontario Trillium Foundation seeks a Shift Leader for their Little Caesars location in Mableton, Georgia. This role demands strong leadership for shift operations, team management, and ensuring an excellent guest experience. Responsibilities include leading the team, promoting sales, resolving issues, and adhering to food safety standards. Ideal candidates will demonstrate experience in food service and a commitment to upholding these standards while delivering exceptional service.

Qualifications

• Experience in a leadership role in a fast-paced environment.
• Ability to resolve guest complaints effectively.
• Strong knowledge of food safety procedures.

Responsibilities

• Lead team members on shifts, assigning tasks and providing feedback.
• Ensure all security procedures are executed correctly.
• Promote sales through suggestive selling.

Skills

Team leadership

Guest service

Sales performance

Food safety

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required