Shift Leader

Insomnia Cookies; Grand Prairie (TX); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation

Interactive training

Pet insurance

Employee discount

FREE cookies with every shift

Job summary

Insomnia Cookies is seeking a Shift Leader for their bakery in Grand Prairie, TX. In this role, you'll manage customer service, support operations, and lead the team to ensure high-quality experiences. The ideal candidate has at least 1 year in a customer service role and possesses strong leadership abilities.

Benefits include flexible schedules, paid time off, and employee discounts. Join a fun, exciting team and grow with us!

Qualifications

• At least 1 year of experience in customer service.
• Ability to lead, motivate, and communicate effectively.
• Must be 18 years or older and legally eligible to work in the US.

Responsibilities

• Provide incredible customer service at the bakery.
• Support store operations during shifts.
• Delegate tasks for baking and cashiering.

Skills

Customer service

Point of Sale systems

Communication skills

Time management

Leadership

Job description

Overview

Become a Shift Leader at our brand new Grand Prairie, TX bakery located at 2810 S State Hwy 161, Grand Prairie, TX 75052. As Shift Leader you are the captain of our bakery day or night. You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers, and taking pride in knowing that your leadership contributes to a productive and fun night for your store.

Check out some of our content videos to learn more.

Responsibilities

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, and coaching team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew
• Support and work alongside the Cookie Crew
• Provide a safe, clean working environment for guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, patient demeanor
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

Benefits

• Flexible part-time work schedules
• Pay-on-Demand (daily pay for previous day’s earnings)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• Fun, exciting team environment
• Employee discount and FREE cookies with every shift