Shift Leader

Taco Bell; Frederick (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company seeks a Shift Manager for their Frederick restaurant. Responsibilities include driving customer service excellence, conducting food safety audits, and overseeing daily operations in the absence of management. The role requires direct engagement with crew training and maintaining operational standards.

Responsibilities

• Drive excellence in customer service.
• Maintain company standards in product and facility specifications.
• Review food handling procedures.
• Conduct daily inventory and food safety audits.

Job description

Job Details

Job Location

040059 - Fred Ballenger - Frederick, MD

Salary Range

Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

1. Driving excellence in customer service
2. Maintaining company standards in product and facility specifications
3. Reviewing food handling procedures
4. Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

Maintain fast, accurate service, positive guest relations, and ensure products meet company quality standards. Conduct periodic food safety audits. Provide ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

Share responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

Conduct daily inventory, complete food safety audits, and set up daily control sheets. Review facility and equipment readiness. Monitor inventory, food preparation, and order fulfillment to ensure adherence to standards. Monitor speed of service and resolve bottlenecks. In the absence of management, handle food and supplies deliveries and restaurant opening and closing.

Human Resources

Provide ongoing coaching and feedback for crew, and hands-on training in Learning Zone.

Qualifications