Shift Leader

Insomnia Cookies; Fort Myers (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Leader to oversee bakery operations in a fun and energetic environment. In this role, you'll lead a dedicated team, ensuring outstanding customer service and product quality. Your leadership will drive team accountability and efficiency while fostering a positive atmosphere. With opportunities for growth and promotion, this position is perfect for someone passionate about customer service and team management. If you're ready to take the next step in your career and thrive in a vibrant team setting, this opportunity is for you!

Benefits

Paid vacation

Sick time off

Pet insurance

Job stability

Growth opportunities

Fun team environment

Qualifications

• 1+ years of customer service experience.
• Experience with Point of Sales systems.
• Strong communication and leadership skills.

Responsibilities

• Provide exceptional customer service and quality products.
• Support store leadership and maintain operations during shifts.
• Ensure a safe and clean working environment.

Skills

Customer Service

Point of Sales Systems

Communication Skills

Time Management

Leadership

Detail Focused

Results-Oriented

Job description

As aShift Leader at ourFGCU store located at19800 Village Center Drive Suite 230-B Ft. Myers, FL 33913, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

*Paid vacation and sick time off

*Pet insurance for your furry loved ones

*Job stability with a rapidly growing and reputable company

*Achievable growth/promotion opportunities

*You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

* Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

* Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

* Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

* Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

* At least 1 year of working experience in a customer service focused role

* Point of Sales systems experience

* Outstanding communication, time management, and people skills

* Detail focused and results-oriented

* Ability to lead-by-example and motivate others

* Ability to lift up to 40 lbs.

* Legally eligible to work in the United States

* Must be 18 years or older to be employed

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