Shift Leader

Workstream; Dothan (AL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Closed on Sundays

Scholarship and tuition reduction

Paid Time Off (40 hours/1 week per yr)

Health & dental insurance premiums

401(k) eligible after 1 year

Employee discount program

Job summary

Chick-fil-A in Dothan, AL is seeking Shift Leaders for Customer Service/FOH and Kitchen/BOH. You will lead a shift of 8–15 teammates and supervise opening and closing to drive restaurant excellence.

You will coach and develop your team, set priorities, and communicate clearly in a fast-paced, guest-focused environment, embodying care and the Chick-fil-A brand. The position offers 30–45 hours per week with morning or closing shifts; Sunday closures and scheduling flexibility are included.

Qualifications

• At least 1 year of previous leadership experience required with measurable results.
• Previous coaching, customer service, project management, or production experience preferred.

Responsibilities

• Lead a shift of 8–15 Team Members and supervise opening/closing.
• Drive excellence in Overall Satisfaction, Speed of Service, Order Accuracy, Food Safety, and costs.
• Foster a culture of care and pursue growth and leadership from within.
• Communicate priorities clearly in a fast-paced environment.
• Represent Chick-fil-A to guests with professionalism and brand integrity.

Skills

Leadership

Customer service

Team supervision

Communication

Coaching

Dependability

Job description

In search of Talented Leaders! We are a growing Chick-fil-A restaurant in Dothan, AL, and we have immediate opportunities for Shift Leaders in CustomerService/Front of House (FOH) and Kitchen/Back of House (BOH).Our Team’s mission is to pursue excellence in all that we do, & we are in search of Leaders who want to share in that mission!

Role/Responsibility/Performance Requirements for a Shift Leader include:

• Lead a shift of 8-15 Team Members as we focus on restaurant excellence
• Supervise the Team to open and close the restaurant
• Lead, hold accountable, and celebrate with your Team to create exceptional results in Overall Satisfaction, Speed of Service, Order Accuracy, Food Safety, Food & Labor Costs, and Morale.
• Create & promote a culture of care and mindset of excellence in your team that enables our Team to be the most caring business in our community.
• Engage, develop, & coach your Team to take initiative for their own growth; enable and assist them to be the best version of themselves during their time on our Team; and grow Leaders from within.
• Effectively communicate clear priorities and guidance as you and your Teammates face numerous competing priorities in a fast paced, challenging, ever-changing environment.
• Display unwavering professionalism with Guests & Teammates as you showcase our business and the Chick-fil-A Brand to hundreds of Guests each day.
• Own results, motivate yourself, solve problems, and demonstrate a “make it better” mindset that enables continuous improvement & a commitment to growth.

Experience Required for Shift Leaders:

At least 1 year of previous leadership experience is required along with measurable results, a heart for service, and extreme dependability.Previous coaching, customer service, project management, or production experience is preferred.Previous restaurant experience is NOT required.

Salary:

$16 to $19/hour for fully qualified leaders ($50K-$58K/year including benefits) after 60-day evaluation period.Candidates/trainees may be hired as Team Leaders for $14-$16/hour and then promoted after evaluation & training period.

• Leaders typically work 30-45 hours per week Mon to Sat, typical shifts are 5:15am – 2:30pm or 1:45pm – 10:15 pm, and all Leaders typically work 2 or more closing shifts per week.

Other Benefits:

• Closed on Sundays, flexible scheduling
• Love the people you work with in a positive team environment!
• Scholarship and tuition reduction opportunities, uniform and meal allowances
• Paid Time Off (40 hours/1 week per year)
• $410 monthly contribution towards health & dental insurance premiums
• 401(k) eligible after 1 year with the Team
• Employee Assistance Program, Life Insurance, and Employee Discount Program
• Leadership development opportunities in our Restaurant and with Chick-fil-A, Inc. (Service in a Chick-fil-A restaurant is valuable for application as a Chick-fil-A franchisee or corporate staff member)

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.