Shift Leader

Ontario Trillium Foundation; Dayton (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Little Caesars in Dayton, TN is seeking a Shift Leader to oversee daily shift operations, guest experience, and drive sales while upholding brand standards and safety procedures. You will lead team members on shifts, assign tasks, train staff, and ensure efficient opening/closing routines.

Responsibilities include managing the line, promoting in-store promotions, handling cash, counting drawers, and resolving guest complaints.

Qualifications

• Experience leading shifts and teams in a fast-paced environment.
• Commitment to guest service excellence and brand standards.
• Knowledge of safety, cash handling, and opening/closing procedures.

Responsibilities

• Lead team members on shifts, including assigning tasks and training.
• Ensure all shift operations run smoothly and maintain quality standards.
• Promote sales on the shift through suggestive selling and promotions.
• Handle guest complaints and ensure great guest service.
• Count drawers and follow cash handling procedures.
• Enforce food safety requirements and labor cost control.

Skills

Team leadership

Guest service

Training

Food safety

Cash handling

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required