Shift Leader

Taco Bell; Whitehall (Lehigh County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain is seeking a Shift Leader to support ongoing restaurant operations. The role involves driving customer satisfaction, managing inventory, training crew members, and ensuring compliance with company standards. Ideal candidates will have a strong background in customer service and operational excellence.

Responsibilities

• Assist management with administrative and operational tasks.
• Ensure fast, accurate service and positive guest relations.
• Conduct food safety audits and manage restaurant operations in absence of management.

Skills

Customer Service

Inventory Management

Food Safety

Training

Job description

Job Details

Job Location: 015885 - LV Whitehall - Whitehall, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description documents only the time allocated to management tasks. The remaining hours are dedicated to hourly tasks such as food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly role that assists management with routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

Ensures fast, accurate service, positive guest relations, and product consistency with company standards. Conducts periodic food safety audits and provides ongoing coaching and feedback to crew.

Financial

Shares responsibility with the management team for cash procedures, including bank deposits, making change, opening/closing safes, and verifying cash drawers.

Operations

Conducts daily inventory, food safety audits, and sets up control sheets. Reviews facility and equipment readiness. Monitors inventory, food prep, and order fulfillment. Ensures adherence to standards and resolves bottlenecks to meet speed of service goals. In the absence of management, handles food and supply deliveries, and manages restaurant opening and closing.

Human Resources

Provides ongoing coaching, feedback, and hands-on training for crew members in the Learning Zone.

Qualifications