Shift Leader

CKE Restaurants, Inc.; Columbia (SC); On-site; USD 16,531 - 20,664; Part time

Job summary

A leading restaurant chain is looking for a part-time Shift Leader in Columbia, SC. This entry-level management position involves assisting the General Manager, ensuring quality customer service, and leading team activities. Ideal candidates will have restaurant management knowledge, planning skills, and the ability to solve problems effectively. Must possess a high school diploma and exhibit strong communication skills.

Responsibilities

• Assist the General Manager with management activities.
• Ensure customer satisfaction and quality service.
• Support efforts to maximize sales and minimize costs.
• Model and encourage company values.
• Communicate effectively with various contacts.

Skills

Restaurant management knowledge

Planning and time management

Team building

Problem solving

Cash handling

Analytical skills

Organizational skills

Bi-lingual skills

Education

High School Diploma or GED

Job description

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

Essential Functions

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

Position Qualifications/Core Competencies

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Bi-lingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

Stand for long periods of time

Bend and stoop

Work around heat

Able to lift 50 – 75 lbs. comfortably

Work with various cleaning products

Seniority level

Entry level

Employment type

Part-time

Job function

Management and Manufacturing