Shift Leader

Dunkin' - Franchisee Of Dunkin Donuts; Columbia (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

Ontario Trillium Foundation in Columbia, Maryland, is looking for a dedicated Shift Leader to coach Crew Members in delivering excellent customer service at Dunkin Donuts. The role involves setting operational goals, providing job assignments, and motivating the team through feedback and celebration of successes. Ideal candidates should be enthusiastic and committed to supporting both team and customer experiences.

Qualifications

• Strong leadership and coaching abilities.
• Experience in a customer service environment.
• Ability to set goals and provide constructive feedback.

Responsibilities

• Coach Crew Members to execute operational standards.
• Set goals and provide job assignments.
• Motivate team members and celebrate successes.

Job description

As a Dunkin Donuts franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.