Shift Leader

Houchens Food Group; Clarksville (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Slim Chickens is seeking a Shift Manager to oversee daily operations and ensure each shift runs smoothly, efficiently, and in line with the brand's standards of quality and hospitality.

The role leads by example, motivates team members, delivers outstanding guest service, and maintains a clean, safe work environment while acting as the bridge between hourly staff and upper management.

Qualifications

• Willingness to work a flexible schedule including nights, weekends and holidays.
• Ability to stand and walk for long periods.
• Strong communication, tact and guest service mindset.
• Team leadership and collaboration across shifts.
• Physical ability to lift at least 20 pounds.

Responsibilities

• Lead and supervise team members during assigned shifts to ensure smooth operations.
• Maintain high standards of food quality, service and cleanliness.
• Coach, train and motivate staff with clear direction and feedback.
• Manage cash handling and register reconciliation.
• Monitor food safety, sanitation and health standards.
• Assist with scheduling, inventory and shift planning.
• Provide exceptional guest service and resolve issues promptly.
• Foster a positive, team-oriented work environment.
• Step into cook, cashier, or drive-thru roles as needed to maintain flow.
• Communicate with upper management regarding performance and challenges.

Job description

Job Title:

Shift Manager

Location:

Slim Chickens

Reports To:

Assistant Manager / General Manager

Job Summary

The Shift Manager at Slim Chickens is a key leadership position responsible for overseeing daily operations and ensuring every shift runs smoothly, efficiently, and in alignment with Slim Chickens’ standards of quality and hospitality. The Shift Manager leads by example — motivating team members, delivering excellent guest service, and maintaining a clean, safe, and positive work environment. This role serves as the bridge between hourly team members and upper management, ensuring consistency, communication, and accountability on every shift.

Key Responsibilities

• Lead and supervise team members during assigned shifts to ensure smooth operations across all areas of the restaurant.
• Maintain high standards of food quality, service, and cleanliness in accordance with Slim Chickens’ brand expectations.
• Coach, train, and motivate team members, providing feedback and direction to ensure performance excellence.
• Manage cash handling and register reconciliation accurately and responsibly.
• Monitor food safety, sanitation, and health standards, ensuring compliance with company and regulatory guidelines.
• Assist with scheduling, inventory, and shift planning to meet labor and cost goals.
• Provide exceptional guest service, resolving guest issues promptly and professionally.
• Ensure a positive, team-oriented work environment, fostering respect, communication, and collaboration.
• Step into various roles as needed — including cook, cashier, or drive-thru — to maintain operational flow during busy times.
• Communicate effectively with upper management regarding shift performance, staffing needs, and operational challenges.

Requirements

Work Condition Requirements

• Willingness to work a flexible schedule, including extended hours, nights, weekends, and holidays.
• Ability to stand and walk for long periods as needed.
• Frequent contact with guests, requiring tact, courtesy, and a positive attitude.
• Frequent contact with team members, requiring effective communication, direction, and teamwork.
• Must be able to lift at least 20 pounds.
• Must be able to bend, stoop, and squat frequently.