Shift Leader

Houchens-Food-Group-Inc; Clarksville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Houchens Food Group Inc. seeks a Shift Manager at Slim Chickens responsible for overseeing daily operations and ensuring high-quality guest service. This key leadership position involves supervising team members, maintaining standards of cleanliness and food quality, and communicating effectively with management.

The ideal candidate must be willing to work flexible hours, stand for long periods, and have strong leadership and communication skills. Join us to foster a positive work environment and deliver excellent service.

Qualifications

• Willingness to work flexible hours, including nights and weekends.
• Ability to stand and walk for long periods.
• Effective communication with team members and guests.
• Must lift at least 20 pounds.

Responsibilities

• Supervise team members during shifts for efficient operations.
• Maintain high standards of food quality and cleanliness.
• Coach and motivate team members for performance excellence.
• Manage cash handling and register tasks accurately.
• Monitor food safety and sanitation standards compliance.
• Assist with scheduling and inventory management.
• Provide exceptional guest service and resolve issues.
• Foster a positive, team-oriented work environment.
• Step into roles as needed to maintain flow.
• Communicate shift performance and needs to management.

Skills

Team leadership

Guest service

Cash handling

Communication

Food safety knowledge

Job description

Job Title: Shift Manager

Location: Slim Chickens

Reports To: Assistant Manager / General Manager

Job Summary

The Shift Manager at Slim Chickens is a key leadership position responsible for overseeing daily operations and ensuring every shift runs smoothly, efficiently, and in alignment with Slim Chickens’ standards of quality and hospitality. The Shift Manager leads by example — motivating team members, delivering excellent guest service, and maintaining a clean, safe, and positive work environment. This role serves as the bridge between hourly team members and upper management, ensuring consistency, communication, and accountability on every shift.

Key Responsibilities

• Lead and supervise team members during assigned shifts to ensure smooth operations across all areas of the restaurant.
• Maintain high standards of food quality, service, and cleanliness in accordance with Slim Chickens’ brand expectations.
• Coach, train, and motivate team members, providing feedback and direction to ensure performance excellence.
• Manage cash handling and register reconciliation accurately and responsibly.
• Monitor food safety, sanitation, and health standards, ensuring compliance with company and regulatory guidelines.
• Assist with scheduling, inventory, and shift planning to meet labor and cost goals.
• Provide exceptional guest service, resolving guest issues promptly and professionally.
• Ensure a positive, team-oriented work environment, fostering respect, communication, and collaboration.
• Step into various roles as needed — including cook, cashier, or drive-thru — to maintain operational flow during busy times.
• Communicate effectively with upper management regarding shift performance, staffing needs, and operational challenges.

Requirements

• Willingness to work a flexible schedule, including extended hours, nights, weekends, and holidays.
• Ability to stand and walk for long periods as needed.
• Frequent contact with guests, requiring tact, courtesy, and a positive attitude.
• Frequent contact with team members, requiring effective communication, direction, and teamwork.
• Must be able to lift at least 20 pounds.
• Must be able to bend, stoop, and squat frequently.