Shift leader

Baskin Robbins; Chicago (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a dynamic team as a Shift Leader at a Dunkin' Donuts franchise. You'll coach Crew Members, prioritize guest satisfaction, and ensure operational standards are met. This role offers a fast-paced environment where your leadership skills can shine. If you're ready to contribute to a winning team, apply now!

Benefits

Competitive Weekly Pay

Paid Time Off

Employee Meals

Medical and Dental Insurance

AFLAC Accident Insurance

Qualifications

• Experience in restaurant, retail, or supervisory roles preferred.
• Math and writing skills required.

Responsibilities

• Coach Crew Members and provide feedback during shifts.
• Ensure guest satisfaction and service standards are met.
• Monitor team performance and compliance with policies.

Skills

Guest Focus

Problem Solving

Building Effective Teams

Education

Fluent in English

Job description

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

If you enjoy working in a fast-paced environment that is challenging and allows you to apply your personality and skills in various ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you're ready to roll up your sleeves and work with a winning team, join our dynamic, award-winning franchise!

Responsibilities Include:

• Communicate responsibilities, provide feedback, and recognize achievements in a respectful manner to team members during each shift.
• Deploy team members appropriately to meet guests' needs and service standards throughout the shift.
• Support training of Crew Members as directed by the General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during the shift.
• Prioritize guest satisfaction and role model exceptional guest service.
• Drive a sense of urgency among Crew Members to satisfy guests' needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout the shift, and take appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout the shift.
• Ensure restaurant standards and marketing initiatives are properly executed during the shift.
• Follow all systems and processes to control labor costs, food costs, and cash during the shift.
• Ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during the shift.
• Report equipment issues, provide performance feedback, and discuss other restaurant opportunities with the General Manager.
• Comply with all restaurant, brand, and franchisee policies.

Qualifications:

• Must be able to fluently speak and read English.
• Math and writing skills.
• Experience in restaurant, retail, or supervisory roles preferred.
• Guest Focus – anticipate and understand guests' needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.
• Building Effective Teams – get the right people in the right roles, enabling decision-making and celebrating success as a team.

Benefits Include:

• Competitive Weekly Pay
• Paid Time Off
• Employee Meals
• Medical and Dental Insurance with Company contribution (full-time employees)
• AFLAC Accident, Short Term Disability & Life Insurance available

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts, or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners responsible for their own employees and set their own wages and benefits, which can vary among franchisees.