Shift leader

Baskin Robbins; Chicago (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading franchisee of Dunkin' Donuts is seeking a Shift Leader to guide Crew Members and ensure exceptional guest service. This role involves coaching, setting goals, and maintaining operational standards in a fast-paced environment. Ideal candidates will have strong communication skills and a passion for results, contributing to a dynamic team culture.

Benefits

Competitive weekly pay

Paid time off

Employee meals

Medical and dental insurance

AFLAC insurance options

Qualifications

• Must be able to fluently speak/read English.
• Experience in restaurant, retail, or supervisory roles preferred.

Responsibilities

• Coach Crew Members and communicate responsibilities.
• Prioritize guest satisfaction and role model exceptional service.
• Monitor team performance to ensure standards are met.

Skills

Communication

Problem Solving

Team Building

Education

High School Diploma

Job description

Join to apply for the Shift Leader role at Baskin Robbins.

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

If you enjoy working in a fast-paced, fun environment that is challenging and allows you to apply your personality and skills in various ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew members, works together and takes pride in doing a good job. If you're ready to roll up your sleeves and work with a winning team, join our dynamic, award-winning franchise!

Responsibilities Include

1. Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements respectfully.
2. Deploy team members appropriately to meet guests' needs and service standards throughout shift.
3. Support training of Crew Members as directed by General Manager or Assistant Manager.
4. Communicate goals and hold team members accountable for performance during shift.
5. Prioritize guest satisfaction and role model exceptional guest service.
6. Drive urgency among Crew Members to satisfy guests' needs and resolve problems.
7. Reinforce the use of systems, tools, and procedures throughout the shift, correcting deficiencies as needed.
8. Monitor team performance to ensure quality, service, and cleanliness standards are met.
9. Ensure restaurant standards and marketing initiatives are properly executed during shift.
10. Follow all systems and processes to control labor costs, food costs, and cash during shift.
11. Ensure Crew Members comply with policies related to cleanliness, food safety, and safety/security during shift.
12. Report equipment issues, provide performance feedback, and discuss opportunities with the General Manager.
13. Comply with all restaurant, Brand, and franchisee policies.

Qualifications

1. Must be able to fluently speak/read English.
2. Math and writing skills.
3. Experience in restaurant, retail, or supervisory roles preferred.
4. Guest focus – anticipate and exceed guests' expectations.
5. Passion for results – set targets and deliver commitments.
6. Problem solving and decision making skills.
7. Ability to build effective teams and enable decision-making at all levels.

Benefits Include

1. Competitive weekly pay.
2. Paid time off.
3. Employee meals.
4. Medical and dental insurance with company contribution (full-time employees).
5. AFLAC accident, short-term disability & life insurance options.

Note: You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or their affiliates. All submitted information will be provided solely to the franchisee. Franchisees are independent business owners responsible for their own employees, wages, and benefits, which can vary among franchisees.