Shift Leader

Ontario Trillium Foundation; Charleston (SC); On-site; USD 18,000 - 26,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, sales performance, and brand standards. You will lead team members on shifts, assign tasks, and train staff while ensuring compliance with operating policies.

You will promote great guest service, resolve issues, and manage line operations, food safety, and cash procedures during your shift, including opening and closing duties. This role emphasizes leadership and adherence to company standards.

Qualifications

• Leads shift teams and assigns tasks, provides feedback and training.
• Ensures policies, labor laws and safety procedures are followed.
• Upholds food safety and quality standards on shift.
• Manages cash handling, counts drawers and minimizes waste.

Responsibilities

• Lead team members on shifts and assign tasks.
• Open/close shifts and transition duties.
• Promote sales through in-store promotions and suggestive selling.
• Resolve guest complaints and provide exceptional service.
• Ensure food safety requirements are met and costs are controlled.

Skills

Shift leadership

Team supervision

Guest service

Cash handling

Food safety

Training and coaching

Conflict resolution

Store operations

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required