Shift Leader

Carl's Jr; Cameron Park (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Carl's Jr. is seeking a Shift Leader to support the Restaurant Manager and guide the Management Team in executing the business plan. You will ensure team members perform their duties, maintain standards, and deliver quality service.

Ideal candidates are at least 18 years old with a high school diploma or equivalent, capable of training staff and managing shift operations with a focus on guest satisfaction and cost control.

Qualifications

• High school diploma or equivalent.
• Must be 18+ years old.

Responsibilities

• Take necessary action to ensure all guests receive SUPERSTAR Service; anticipate and exceed guests' needs.
• Path the restaurant to monitor all aspects of operation and correct problems immediately.
• Enforce and maintain quality, service, and cleanliness standards.
• Monitor staffing level and labor costs.
• Create a friendly atmosphere for employees and guests.
• Effectively train Crew Members.
• Provide direction and supervision for Team Members.
• Support efforts to maximize sales and profits and minimize costs.
• Plan, organize, and implement all operational routines during shifts.
• Model a positive example for the entire team.

Skills

Results through others

Organizational skills

Team building

Problem solving

Verbal & written communication

Initiative

Lifting heavy weight

Education

High school diploma or equivalent

Job description

The Shift Leader assists the Restaurant Manager with management activities and duties. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and support the restaurant’s business plan. The Shift Leader ensures all Team Members perform their job responsibilities and meeting expectations in all areas of their job description. Must be a minimum of 18 years of age.

ESSENTIAL FUNCTIONS:

• Takes necessary action to ensure all Guest receive “SUPERSTAR Service”; anticipates and exceeds the Guests needs; handles situations and requests immediately in a positive manner
• Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.
• Consistently enforces and maintain all Quality, Service, and Cleanliness standards.
• Monitors and maintains proper staffing level and labor costs.
• Create a friendly atmosphere for employees and Guests.
• Effectively train Crew Members.
• Provide direction and supervision for Team Members.
• Support efforts to maximize sales and profits and minimize controllable costs.
• Effectively plan, organize, and implement all operational routines and activities during your shift.
• Role model and set a positive example for the entire team.

JOB EXPECTATIONS

• Consistently meets job expectations to positively impact the sales and profits of the restaurant.
• Contributes to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work.
• Supports the goals, decisions and directives of the Restaurant Management Team ; performs additional duties and responsibilities as directed by management.
• Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.

EDUCATION

High school diploma or equivalent.

HOURS

Must be able and willing to work flexible hours including morning, evening, and weekend shifts

Experience

Must be a minimum of 18 years of age

SKILLS AND ABILITIES

• Ability to get results through others.
• Organizational, planning and time management skills
• Team building skills.
• Problem solving skills.
• Good verbal and written communication skills
• Ability to take initiative.
• Occasionally lift heavy weight comfortably

Physical Abilities:

• Stand for long periods of time.
• Work around heat.
• Work around others in close quarters.
• Move throughout the restaurant and observe restaurant operations and employee work performance.
• Work with various cleaning products

Founded in 1941, Carl's Jr. has been a West Coast favorite for almost 80 years, known for our iconic charbroiled burgers. Today, we have more than 1,000 locations across the U.S. and serves 28 countries worldwide.
Working at Carl’s Jr. is a chance to grow personally and professionally in a supportive and inclusive environment. Carl's Jr. offers a positive work environment with flexible arrangements, and a chance to gain valuable life skills.