Shift Leader

Insomnia Cookies; Boston (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a dynamic team as a Shift Leader at a popular bakery where you'll lead operations and provide excellent customer service. This role is perfect for those who thrive in a fast-paced environment and enjoy motivating others. With a focus on quality and teamwork, you'll play a key role in ensuring every guest has a delightful experience. The company values growth and offers a fun, exciting atmosphere, making it an ideal place for those looking to advance their careers in the food service industry.

Benefits

Pay-on-Demand

Paid vacation

Sick time off

Pet insurance

Job stability

Growth opportunities

Fun team environment

Qualifications

• 1+ year in a customer service role, demonstrating leadership and communication.
• Ability to manage operations and support team training effectively.

Responsibilities

• Provide excellent customer service and maintain operations during shifts.
• Ensure a safe, clean environment and adhere to food handling practices.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Interpersonal Skills

Leadership

Job description

As a Shift Leader at our BU store located at 708 Commonwealth Ave, Boston MA 02215, you are the captain of our bakery during your shift! You understand what it takes to "Own the Night" by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It also means taking pride in knowing that your leadership as an Insomniac contributes to a productive and enjoyable night for your store!

Check out some of our content videos to learn more!

Who We Are!

Core Values

• Pay-on-Demand (get paid daily for your shift earnings from the day before!)
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• A fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

• Provide excellent customer service and quality products to all guests throughout their experience in our bakeries
• Support store leadership by maintaining operations during your shift, communicating relevant information, monitoring production efficiency, holding the team accountable to company standards, and assisting in training and coaching team members
• Ensure a safe, clean working environment for guests and staff, and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of experience in a customer service-focused role
• Experience with Point of Sale systems
• Outstanding communication, time management, and interpersonal skills
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

About us:

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