Shift Leader

Insomnia Cookies; Boston (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Shift Leader at a vibrant bakery known for its delicious cookies! This role involves hands-on leadership, ensuring excellent customer service, and managing store operations during shifts. You'll work in a fun, exciting environment with opportunities for growth and promotion. Enjoy flexible schedules, paid vacation, and even pet insurance! Be part of a rapidly growing company that values its employees and delivers happiness through warm cookies, day or night.

Benefits

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Opportunities for growth

Fun team environment

Employee discount

FREE cookies with every shift

Qualifications

• 1+ years of customer service experience required.
• Experience with Point of Sale systems is a plus.

Responsibilities

• Provide excellent customer service and support store operations.
• Lead and train team members during shifts.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Interpersonal Skills

Leadership

Detail-oriented

Job description

3 weeks ago Be among the first 25 applicants

As a Shift Leader at our BU store located at 708 Commonwealth Ave, Boston MA 02215, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It will also mean taking pride in knowing that your leadership as an Insomniac contributes to a productive and enjoyable night for your store.

Check out some of our content videos to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OF OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules
• Pay-on-Demand (get paid daily for your shifts!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Opportunities for growth and promotion
• Work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

What Will I Do as a Shift Leader?

• Provide excellent customer service and quality products to all guests
• Support store operations during your shift, communicate pertinent information, monitor production efficiency, and assist in training and coaching team members
• Prioritize and delegate tasks related to baking, cashiering, packaging, and cleaning while leading the Cookie Crew
• Support and work alongside the Cookie Crew
• Maintain a safe, clean environment and adhere to food safety practices
• Manage cash handling and deposits

Desired Skills and Experience

• At least 1 year of experience in a customer service role
• Experience with Point of Sale systems
• Excellent communication, time management, and interpersonal skills
• Outgoing, friendly, and patient
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the U.S.
• Must be 18 or older

About Us

Founded in a college dorm room by Seth Berkowitz, Insomnia Cookies has grown into a global brand known for its warm, delicious cookies delivered all day and late into the night. With over 300 stores worldwide, our innovative bakery and delivery concept continues to expand, revolutionizing the cookie industry with our motto: "Imagining What’s Possible".

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Management and Manufacturing
• Industries: Hospitality, Food and Beverage Services, Retail