Shift Leader

Firehouse Subs - Franchise; Boiling Springs (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Un franchise Firehouse Subs recherche un Shift Manager pour superviser les opérations d'un restaurant. Le candidat idéal doit avoir de solides compétences en leadership et en service client, garantissant la rentabilité et le respect des normes. Les responsabilités comprennent la gestion des employés, la garantie de la conformité et l'amélioration de l'expérience client.

Qualifications

• Capacité à diriger une équipe en respectant les normes de service.
• Connaissance des réglementations locales et nationales.
• Capacité à travailler debout pendant de longues périodes.

Responsibilities

• Assurer la conformité avec les réglementations et politiques de l'entreprise.
• Diriger l'équipe pour garantir une expérience client exceptionnelle.
• Participer à l'embauche et à la formation des employés.

Skills

Leadership

Communication

Customer Service

Job description

REPORTS TO: General Manager

POSITION SUMMARY STATEMENT:

This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations.

• Ensure the restaurant is in full compliance with all local, state, and federal regulations, including health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, and any other regulations required for the legal operation of the business.
• Ensure knowledge, adherence, and enforcement of all Firehouse Subs Policies and Procedures.
• Ensure the profitability of the business by operating shifts within established guidelines for food cost, labor, controllables, utilities, and sales growth.
• Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality, and cleanliness while embracing the Firehouse Subs culture, mission, and vision statements.
• Assist the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
• Participate in interviewing, hiring, training, and disciplining employees under the guidance of the GM.
• Ensure all required programs, reports, and legal documents are accurate, complete, and submitted on schedule.
• Actively participate in all Public Safety Foundation initiatives.
• Represent Firehouse Subs professionally and positively at all times.
• Communicate effectively with the GM/Owner regarding any issues that may impact the business.
• Ability to work on their feet for up to 13 hours at a time.
• Ability to lift up to 50 lbs.
• Perform any other duties assigned by GM/Owner.

Compensation: $8.00 - $12.00 per hour

Firehouse Subs is a restaurant chain with a passion for hearty and flavorful food, heartfelt service, and public safety. Founded in Jacksonville, Florida, in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is built on decades of fire and police service, serving hot and hearty subs with high-quality meats and cheeses, and committed to saving lives through the Firehouse Subs Public Safety Foundation.

The founders are committed, the food is their creation, and the brand is a family of franchise operators sharing a passion for generous service and community involvement. Based on recent Technomic Insight consumer data, Firehouse Subs has been named the No.1 brand in the restaurant industry supporting local community activities for three consecutive years. The company and its suppliers will donate a portion of purchases to the foundation, with a minimum donation of $1 million annually.

Our mission is to uphold our commitment to:

• Hearty and flavorful food
• Heartfelt service
• Public safety

This franchise is independently owned and operated. Your application will be directed to the franchise restaurant, and all hiring decisions are made by its management. All employment inquiries should be made directly to the restaurant, not to Firehouse Subs Corporate.