Shift Leader

Taco Bell; Lemoyne (Cumberland County); On-site; USD 30,000 - 40,000; Full time

Job summary

Taco Bell recherche un Shift Leader pour son restaurant à Lemoyne, PA. Ce poste consiste à superviser les activités du personnel, à garantir la satisfaction client et à maintenir la qualité des produits. Les responsabilités incluent également la formation du personnel et la gestion de l’ouverture et de la fermeture du restaurant lorsque nécessaire.

Qualifications

• Expérience en service à la clientèle et gestion opérationnelle.
• Capacité à fournir des commentaires continus à l'équipe.
• Formation sur le lieu de travail pour les nouveaux employés.

Responsibilities

• Maintenir la satisfaction du client et la qualité des produits.
• Effectuer des audits de sécurité alimentaire.
• Assurer la gestion des inventaires et des procédures de caisse.

Skills

Customer Service

Food Safety

Operational Management

Job description

Job Details

Job Location: 024415 - Lemoyne - Lemoyne, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Monitors speed of service and resolves bottlenecks to achieve goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands-on training in the Learning Zone.