Shift Leader

Taco Bell; Elizabethtown (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant chain seeks a Shift Leader in Elizabethtown, PA, responsible for driving customer satisfaction, overseeing food safety audits, and coaching crew staff. This hourly position plays a vital role in maintaining operational excellence and quality service.

Qualifications

• Experience in coaching and training crew members.
• Ability to maintain operational standards and customer satisfaction.

Responsibilities

• Drive excellence in customer service and maintain quality product standards.
• Conduct daily inventories and ensure food safety audits are completed.

Skills

Customer Service

Food Safety

Team Training

Operational Processes

Job description

Job Details

Job Location: 037202 - Elizabethtown - Elizabethtown, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitors speed of service (SWS) performance and resolves bottlenecks.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands-on training in the Learning Zone.

Qualifications