Shift Leader

Franchise DQ; Blue Jay (CA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Flexible schedules

Competitive pay

Free meal on days you are working

Job summary

Dairy Queen is seeking a motivated shift leader to oversee daily operations during designated shifts and supervise staff. You will create shift schedules, handle no-shows, delegate tasks, manage cash, and report issues to the store manager.

The ideal candidate will lead a team, ensure accuracy of duties, and maintain smooth, efficient workflows throughout each shift. Flexible schedules and competitive pay are offered.

Qualifications

• Experience as Shift Leader or in a similar retail role.
• Experience creating shift schedules.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting issues to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, handling daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

Skills

Leadership

Communication

Scheduling

Team supervision

Problem-solving

Education

High school diploma/GED

Job description

We are looking for a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Responsibilities:

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

Requirements:

• High school diploma/GED.
• Previous experience as a Shift Leader or in a similar role in retail.
• Experience creating shift schedules.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.
• Team player.

Benefits/Perks:

• Flexible schedules
• Competitive pay
• FREE Meal on days you are working

The secret to the Dairy Queen® brand’s success has always been simple. Our recipe combines hardworking individuals and great-tasting food that’s served in a welcoming environment. What began as the 10-cent sale of an unknown frozen treat in 1938 quickly boomed into one of the most well-known soft serve/frozen treat companies of all time. Food franchising had yet to exist, but the Dairy Queen® product’s rapid-growth potential made the process a piece of cake.