Shift Leader

CKE Restaurants, Inc.; Belton (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to join their dynamic team. In this vital role, you will assist in managing daily operations, ensuring that customer satisfaction is prioritized while leading a team of Crew Persons. Your experience in restaurant management will be essential as you work closely with the management team to maximize sales and maintain high standards of service. If you have a passion for the food industry and enjoy a fast-paced environment, this opportunity is perfect for you. Join us in creating memorable dining experiences for our customers!

Qualifications

• 2-3 years of experience in restaurant management or related education.
• Strong planning, team building, and problem-solving skills.

Responsibilities

• Assist the General Manager with management activities and duties.
• Ensure Crew Persons and Team Leaders meet job expectations.
• Provide quality customer service and improve team performance.

Skills

Restaurant Management Knowledge

Planning and Time Management

Team Building Skills

Investigative and Problem Solving Skills

Analytical and Organizational Skills

Education

High School Diploma or GED

Job description

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Position Summary
The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

Essential Functions
May perform any or all of the following duties:
• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

Position Qualifications/Core Competencies
• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Bilingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

Work Environment
Fast paced environment working with kitchen equipment in tight quarters

Physical Demands
Stand for long periods of time
Bend and stoop
Work around heat
Able to lift 50 – 75 lbs. comfortably
Work with various cleaning products