Shift Leader

CKE Restaurants, Inc.; Chadbourn (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to enhance the restaurant's operations and customer experience. This pivotal role involves assisting the management team in ensuring that all crew members meet their responsibilities while fostering a positive work environment. The ideal candidate will possess strong leadership skills, a knack for problem-solving, and a commitment to delivering outstanding customer service. Join this dynamic team and play a key role in driving business success and promoting a culture of excellence.

Qualifications

• 2-3 years of experience in restaurant management.
• Strong analytical and organizational skills.

Responsibilities

• Ensure quality product and customer service for total satisfaction.
• Support management in maximizing sales and minimizing costs.

Skills

Restaurant Management

Customer Service

Team Building

Problem-Solving

Planning and Time Management

Communication Skills

Analytical Skills

Education

High School Diploma or GED

Job description

Join to apply for the Shift Leader role at CKE Restaurants, Inc.

Position Summary

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan. The Shift Leader also ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

Essential Functions

1. Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
2. Strives to improve the skills and performance of all Crew Persons.
3. Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities.
4. Complies with all Company policies and procedures regarding business and personnel practices.
5. Models and encourages Company shared values.
6. Demonstrates effective oral and written communication skills; communicates effectively with various contacts (internal and external).
7. Attends training to stay current on industry trends.
8. Participates in company meetings, webinars, and conference calls.
9. Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

Position Qualifications/Core Competencies

1. Must possess approximately two (2) to three (3) years of experience and/or education demonstrating a commanding knowledge of restaurant management.
2. High School Diploma/General Equivalency Diploma (GED) required.
3. Excellent planning and time management skills.
4. Team building skills.
5. Investigative and problem-solving skills.
6. Ability to troubleshoot cash handling problems.
7. Reliable personal transportation, a valid driver’s license, and proof of insurance.
8. A telephone or reliable communication method to meet the restaurant’s needs, with an open-door policy.
9. Bi-lingual skills are a plus.
10. Strong analytical and organizational skills with the ability to identify and implement process improvements for positive business results.

Work Environment

Fast-paced environment working with kitchen equipment in tight quarters.

Physical Demands

• Stand for long periods.
• Bend and stoop.
• Work around heat.
• Lift 50 – 75 lbs. comfortably.
• Work with various cleaning products.