Shift Leader

CKE Restaurants, Inc.; Calera (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to enhance restaurant operations and customer satisfaction. In this dynamic role, you'll support the General Manager in managing daily activities, ensuring that the team meets performance expectations while fostering a positive work environment. Your leadership will drive sales and profits, while your problem-solving skills will help navigate challenges. If you're passionate about the food service industry and have a knack for team building, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in restaurant management.
• Strong planning, communication, and problem-solving skills.

Responsibilities

• Assist management with daily operations and staff performance.
• Ensure customer satisfaction and quality service.
• Participate in training and company meetings.

Skills

Team building skills

Planning and time management

Investigative and problem-solving skills

Communication skills

Analytical skills

Education

High School Diploma or GED

Job description

Join to apply for the Shift Leader role at CKE Restaurants, Inc.

Position Summary

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

Essential Functions
May perform any or all of the following duties:
- Consistently provides a quality product and customer service experience that delivers total customer satisfaction
- Strives to improve the skills and performance of all Crew Persons
- Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
- Complies with all Company policies and procedures regarding business and personnel practices
- Models and encourages Company shared values
- Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
- Attends training to remain current on industry trends
- Participates in company meetings, webinars and conference calls
- Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

Position Qualifications/Core Competencies
- Must possess approximately two (2) to three (3) years of experience and/or education demonstrating a commanding knowledge of restaurant management
- High School Diploma/General Equivalency Diploma (GED) required
- Excellent planning and time management skills
- Team building skills
- Investigative and problem-solving skills
- Ability to troubleshoot cash handling problems
- Reliable personal transportation, valid driver’s license, and proof of insurance
- Must have a telephone or other reliable communication method and maintain an open-door policy
- Bilingual skills a plus
- Strong analytical and organizational skills with the ability to identify and implement process improvements

Work Environment
Fast-paced environment working with kitchen equipment in tight quarters

Physical Demands
Stand for long periods, bend and stoop, work around heat, lift 50-75 lbs., work with various cleaning products