Cashier - Sales Clerk - Ace Hardware

Save-A-Lot stores; Hardware (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hardware retail company in Virginia is seeking a Sales Associate to deliver exceptional customer service and support the store management team. Responsibilities include ensuring customer satisfaction, executing daily operational goals, and maintaining store cleanliness. Qualifications include a high school degree, retail experience, and knowledge of hardware products. The ideal candidate should have strong interpersonal and communication skills, with the ability to work flexible hours, including evenings and weekends.

Qualifications

• Previous experience in a retail environment in marketing, sales, or back office.
• Commitment to service excellence and customer satisfaction.
• Ability and willingness to work flexible hours.

Responsibilities

• Ensure outstanding service following the S.A.L.E.S process.
• Maintain awareness of all promotions and advertisements.
• Execute daily operational goals assigned by management.
• Assist in the training and development of peers.
• Participate in processing new shipments and keeping areas organized.

Skills

Customer service

Sales and marketing

Retail computer systems

MS Word

MS Excel

Interpersonal skills

Communication skills

Organizational ability

Attention to detail

Multi-tasking

Education

High School degree

Some college preferred

Job description

Position Summary

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.

Responsibilities

• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Responsive of safety issues
• Conscious of shoplifting activity
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Solicit customers to open an Ace Rewards card
• Answer customers’ questions and provide information on procedures and policies

Minimum Requirements

• Education/Training: High School degree, some college preferred. Posses a vast product knowledge of hardware related products along with a willingness to learn.
• Experience: Sales and marketing experience with retail programs, establishing relationships and working with customers
• Previous experience in a retail environment either in marketing, sales, or back office.
• Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus.
• A commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi- task
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Physical Requirements

The minimum physical requirements for this position include:

• Must be able to lift 40 pounds frequently to load and unload customer orders.
• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

Job responsibilities may change based on the needs of the business.