Shift Leader

Potbelly; Barrington (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading sandwich shop as a Shift Leader, where you'll manage team operations, ensure food quality, and provide excellent customer service in a fast-paced environment. Enjoy competitive pay and a range of benefits while promoting a positive workplace culture.

Benefits

Medical, Dental & Vision Insurance

Paid Parental Leave

Retirement Savings 401(k) with company match

Paid Time Off

Flexible Work Schedule

Qualifications

• At least 1 year supervisory experience in a restaurant or retail environment preferred.
• Must be at least 18 years old.

Responsibilities

• Lead team members on shifts, ensuring efficient task assignments.
• Prepare quality finished products and comply with health standards.
• Handle customer complaints effectively.

Skills

Customer Service

Communication

Problem-Solving

Education

Food Safety Certification

Job description

PAY TRANSPARENCY:

earn between $17.00 and $17.50 plus digital tips!*

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?

What’s In It For You:

• Competitive pay!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

**If hired, you must meet and maintain all eligibility requirements to qualify**

What you bring to the table…

• You want to delight customers with great food and good vibes
• You are friendly and customer service oriented
• You have strong written and verbal communication skills
• You enjoy problem-solving
• You enjoy higher levels of noise from music, customer and employee traffic
• You love working in a fast-paced environment
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You can handle the heat of the kitchen - knife skills are a plus!
• You're at least 18 years old
• A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
• You're able to stand/walk for 8-9 hours or as needed
• You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Job Duties and Functions

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Others duties as assigned

All Shift Leaders and Managers must be trained and pass a Food Safety Certification course, through the Illinois Department of Public Health or other recognized certifying bodies. Failure to pass after two attempts disqualifies continued performance in a management capacity.

Application Deadline: We accept applications on an ongoing basis. There is no specific deadline; we encourage all to apply.

*Potbelly cannot make guarantees about tip earnings*

Potbelly promotes an inclusive environment respecting diversity and individual differences. We are an equal opportunity employer, considering all applicants regardless of race, color, religion, disability, age, sex, sexual orientation, gender identity, national origin, veteran status, or other protected characteristics.