Shift Lead & Team Coach (Store Ops & Service)

thoroughbred-express; Hurricane (UT); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Quarterly Bonuses

Milestone Bonuses

Competition Bonuses

Unlimited Commissions

Tips

Employee Recognition

Medical, Dental and Vision for Full–&n

Time Off + Holiday Pay for Full Time

Job summary

Thoroughbred Express is seeking a Shift Lead to manage daily store operations, support a high level of customer service, and mentor team members. The role emphasizes inventory control, accurate cash handling, and maintaining a clean, welcoming environment for customers.

Ideal candidates will have retail experience, strong communication skills, and the ability to lead during evening and weekend shifts while ensuring safety and operational standards.

Qualifications

• Strong communication and interpersonal abilities; able to resolve conflicts effectively.
• Proven leadership or supervisory experience in a retail setting.
• Experience managing inventory, ordering, and cash handling.
• Able to work evenings and weekends with flexibility.
• Requires high school diploma or equivalent; retail experience preferred.

Responsibilities

• Supervise daily store operations during your shift.
• Ensure customer service excellence and a clean, organized environment.
• Handle customer complaints professionally and promptly.
• Train and develop team members to improve performance.
• Oversee inventory and cash handling procedures per policy.

Skills

Verbal and written communication

Interpersonal skills

Negotiation

Conflict resolution

Organizational skills

Leadership experience

Retail experience

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

Thoroughbred Express is seeking a Shift Lead to manage daily store operations, support a high level of customer service, and mentor team members. The role emphasizes inventory control, accurate cash handling, and maintaining a clean, welcoming environment for customers.

Ideal candidates will have retail experience, strong communication skills, and the ability to lead during evening and weekend shifts while ensuring safety and operational standards.