Shift Lead: Team Coach & Store Operations Leader

thoroughbred-express; Redmond (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Quarterly Bonuses

Milestone Bonuses

Competition Bonuses

Unlimited Commissions

Tips

Employee Recognition

Medical, Dental and Vision for Full/PT

Paid Time Off + Holiday Pay for Full/时

Job summary

Thoroughbred Express is seeking a Shift Lead to supervise daily store operations, lead a team, and ensure top-tier customer service. The role focuses on inventory control, cash handling, and staff development to maintain a welcoming and efficient store environment.

The ideal candidate has prior supervisory experience, strong communication abilities, and a commitment to accuracy in transactions and processes. Flexible scheduling including evenings and weekends is often required.

Qualifications

• Must have high school diploma or equivalent.
• At least 1+ years in a retail or customer service environment.
• Ability to work flexible hours, including evenings and weekends.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Supervise and manage the daily operations of the store during your shift.
• Ensure that all team members are providing exceptional customer service.
• Maintain a clean and organized store environment.
• Handle customer complaints and issues in a professional and timely manner.
• Train and develop team members to improve their skills and performance.

Skills

Leadership experience

Customer service excellence

Communication skills

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Thoroughbred Express is seeking a Shift Lead to supervise daily store operations, lead a team, and ensure top-tier customer service. The role focuses on inventory control, cash handling, and staff development to maintain a welcoming and efficient store environment.

The ideal candidate has prior supervisory experience, strong communication abilities, and a commitment to accuracy in transactions and processes. Flexible scheduling including evenings and weekends is often required.