Shift Lead & Team Coach - Fast-Paced Café

Chick-fil-A Western Center Blvd; Wilmette (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Dunkin is seeking enthusiastic leaders to coach crew members and foster a positive guest culture in the restaurant. The Supervisor / Shift Lead / Crew Lead / Team Lead role supports daily operations and guest experience.

Responsibilities include cash handling, ensuring restaurant cleanliness, enforcing uniform standards, and supervising breaks, with part-time or full-time hours depending on the franchise location.

Qualifications

• Ability to effectively communicate.
• Ability to manage others.
• Previous restaurant experience.
• Ability to speak and read English fluently.
• Dunkin Donuts/Coffee shop/QSR experience a plus.

Responsibilities

• Assist with Cashier functions including cash outs and making change.
• Ensure the cleanliness of the restaurant and delegate side work tasks daily.
• Perform uniform checks ensuring that everyone is in the proper attire.
• Run the shift while making sure that all employees are taking their given/mandatory breaks at the appropriate time throughout the day.
• Assist the Manager with any other additional needs.

Skills

Communication

People management

Restaurant experience

English fluency

QSR experience a plus

Job description

Dunkin is seeking enthusiastic leaders to coach crew members and foster a positive guest culture in the restaurant. The Supervisor / Shift Lead / Crew Lead / Team Lead role supports daily operations and guest experience.

Responsibilities include cash handling, ensuring restaurant cleanliness, enforcing uniform standards, and supervising breaks, with part-time or full-time hours depending on the franchise location.