Shift Lead - Store Operations & Guest Experience

Willy Street Co-op; Town of Middleton (WI); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Vision insurance

Disability coverage

Paid Time Off

401(k) plan

Employee discount

Wellness coupons

Bike reimbursement

Job summary

Willy Street Co-op in Middleton, WI is seeking a Lead on Duty (LoD) to help ensure store security, smooth operations, and a positive shopping experience. You will supervise indirectly during your shift and coordinate tasks with coworkers to keep the store running efficiently.

The role emphasizes customer service, teamwork, and adherence to safety procedures, with duties including opening/closing, stocking, and assisting customers.

Qualifications

• Previous experience in a grocery environment.
• Outstanding customer service skills.
• Regular, predictable attendance.
• Effective communication skills in English.
• Ability to read and comprehend instructions.
• Demonstrate accuracy and thoroughness.
• Ability to work independently.
• Ability to work in a fast-paced environment.
• Ability to handle multiple demands.
• Adherence to deadlines.

Responsibilities

• Ensure store opens and closes on time.
• Maintain floor presence and assist customers.
• Ensure displays are stocked, faced and rotated for freshness.
• Observe departments and report discrepancies or issues to management.
• Monitor staff and provide guidance as required.
• Maintain clean, safe, and orderly store areas during shift.
• Deter theft and uphold security procedures.
• Follow closing procedures and secure the store for night.
• Greet and assist customers; answer phones as needed.
• Perform other duties as assigned by a Supervisor.

Skills

Grocery environment

Customer service

Attendance

English communication

Reading instructions

Accuracy

Independent work

Fast-paced

Multitasking

Deadline adherence

Job description

Willy Street Co-op in Middleton, WI is seeking a Lead on Duty (LoD) to help ensure store security, smooth operations, and a positive shopping experience. You will supervise indirectly during your shift and coordinate tasks with coworkers to keep the store running efficiently.

The role emphasizes customer service, teamwork, and adherence to safety procedures, with duties including opening/closing, stocking, and assisting customers.