Lead on Duty: Store Ops & Guest Experience

Williamson Street Grocery Co-op; Town of Middleton (WI); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision plan

Life insurance

401(k) retirement plan

Employee discount

Job summary

Willy Street Co-op in Middleton, WI is seeking a Lead on Duty to oversee store operations, security, and guest experience during scheduled shifts.

As LoD you will coordinate stocking, floor coverage, customer service, safety, and closing procedures, while guiding staff and reporting issues to management. This hourly, non-exempt role requires 32 hours per week and offers benefits within a cooperative culture.

Qualifications

• Experience in a grocery environment is required.
• Outstanding customer service skills.
• Willingness to learn and take on new responsibilities.
• Regular, predictable attendance is essential.
• Strong English communication and reading comprehension.
• Demonstrated accuracy and thoroughness.
• Ability to work independently in a fast-paced setting.
• Adherence to safety procedures and deadlines.

Responsibilities

• Open and close the store on time and supervise shift activities.
• Maintain floor presence and assist customers with questions.
• Delegate or perform tasks to keep displays stocked and rotated for freshness.
• Monitor departments and report discrepancies or out-of-stocks to management.
• Ensure staff coverage and cover breaks as needed.
• Uphold safety procedures and keep the store clean and orderly.
• Deter theft and handle emergencies per policy.
• Greet customers and provide assistance as needed.

Skills

Grocery experience

Customer service

Attendance reliability

English communication

Reading/comprehension

Attention to detail

Independent work

Safety procedures

Job description

Willy Street Co-op in Middleton, WI is seeking a Lead on Duty to oversee store operations, security, and guest experience during scheduled shifts.

As LoD you will coordinate stocking, floor coverage, customer service, safety, and closing procedures, while guiding staff and reporting issues to management. This hourly, non-exempt role requires 32 hours per week and offers benefits within a cooperative culture.