Lead on Duty

Williamson Street Grocery Co-op; Town of Middleton (WI); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision plan

Life insurance

401(k) retirement plan

Employee discount

Job summary

Willy Street Co-op in Middleton, WI is seeking a Lead on Duty to oversee store operations, security, and guest experience during scheduled shifts.

As LoD you will coordinate stocking, floor coverage, customer service, safety, and closing procedures, while guiding staff and reporting issues to management. This hourly, non-exempt role requires 32 hours per week and offers benefits within a cooperative culture.

Qualifications

• Experience in a grocery environment is required.
• Outstanding customer service skills.
• Willingness to learn and take on new responsibilities.
• Regular, predictable attendance is essential.
• Strong English communication and reading comprehension.
• Demonstrated accuracy and thoroughness.
• Ability to work independently in a fast-paced setting.
• Adherence to safety procedures and deadlines.

Responsibilities

• Open and close the store on time and supervise shift activities.
• Maintain floor presence and assist customers with questions.
• Delegate or perform tasks to keep displays stocked and rotated for freshness.
• Monitor departments and report discrepancies or out-of-stocks to management.
• Ensure staff coverage and cover breaks as needed.
• Uphold safety procedures and keep the store clean and orderly.
• Deter theft and handle emergencies per policy.
• Greet customers and provide assistance as needed.

Skills

Grocery experience

Customer service

Attendance reliability

English communication

Reading/comprehension

Attention to detail

Independent work

Safety procedures

Job description

Lead on Duty (LoD)Location: 6825 University Ave, Middleton, WIStatus: Hourly non-exempt, represented32 hours a week; Monday 6a-2p Tue, Fri, Sat 1:30p - 9:30pSupervision: Indirect supervisory responsibility during scheduled shiftOur Mission: Willy Street Co-op is different from other grocery stores. We are proud to have a socially and environmentally responsible presence and make efforts to support local community non-profits and programs that involve food, nutrition and well-being, sustainable agriculture, cooperative education and social change. We're a group of employees who care about not only what we do but how we do it.About the Role: As a Lead on Duty (LoD), you will have the opportunity to ensure store security, smooth store operations, and a positive shopping experience for guests. You will collaborate with your coworkers to provide the highest level of service possible to Willy Street Co-ops internal and external customers. You will report and document any shift issues to management.Who You Are: You have great organization and team management skills, and you can resolve challenges quickly. You're familiar with grocery store operations and like to provide guidance and direction to coworkers to make sure things run smoothly. You're passionate about working in an organization that values and promotes diversity, equity and inclusion.What You'll Do: You will coordinate completion of tasks to ensure that displays and shelves are fully stocked, that the store is maintained in good condition, and that retail and work areas are maintained in clean, safe, and orderly condition. You will delegate tasks to store staff or complete them yourself, including the following:Ensure that the store opens and closes on timeMaintain floor presence to ensure efficient and friendly customer service; troubleshoot customer questionsEnsure all displays are fully stocked, faced and rotated to ensure freshnessObserve the status of each department and report discrepancies, out-of-stocks, performance problems or other relevant conditions to managementMonitor all staff and provide guidance and direction as requiredEnsure coverage in instances of staffing gapsCoordinate and cover department breaksInform Logistics team of inaccurate shelf labels or other logistics related concernsOversee staff adherence to established safety proceduresUphold all policies and proceduresKeep the store in clean, orderly condition during shift; eliminate hazardous conditions immediatelyMaintain an authoritative presence; attempt to deter theft or any criminal activityFollow appropriate closing procedures and ensure that the store is locked and secure for the nightEnsure consistent handling of emergencies in accordance with established proceduresGreet and offer assistance to customersTreat people fairly, consistently and with respectKnow product locations in order to assist customers in finding what they needAbide by all co-op policies and procedures as outlined in the Employee Handbook and other company documentsParticipate in required training and meetingsMaintain a positive attitude and collaborative spiritAnswer phones as necessaryPerform all other duties as assigned by a SupervisorWhat You Bring: This role requires the following education, experience, skills and abilities:Previous experience in a grocery environmentOutstanding customer service skillsWillingness to be open, to learn and take on new responsibilitiesRegular, predictable attendanceEffective communication skills in EnglishAbility to read and comprehend instructionsDemonstrate accuracy and thoroughnessAbility to work independentlyAbility to work in a fast-paced environmentAbility to handle multiple demandsAdherence to deadlinesNice-to-Haves: It's a bonus if you have one or more of the following:Experience or knowledge in multiple departments (e.g., front end/cashier, deli, cheese counter, juice/coffee bar, produce, meat/seafood, grocery, or general merchandise)Previous experience working in a co-operative organizationWhat You'll Get: Willy Street Co-op is one of Madison's best-kept secrets in terms of a great place to work. As part of a full benefits package, we offer flexible schedules and great co-workers, along with the following:Amazing health insurance benefits with low deductibles and out of pocket maximumsEmployer-paid dental and life insurance benefitsVoluntary benefit plans, including vision and disability coveragePaid Time Off401(k) retirement plan with employer matchEmployee discount at our stores, wellness coupons, bike-to-work reimbursement, and much more!Physical Requirements:Standing, walking, bending, and reachingUsing hands or fingers to handle or feelSpecific vision ability: close vision, peripheral vision, color vision, depth perception and adjust to focusMust be able to lift up to 60 poundsWork Environment: Fast paced retail environment with food service equipment and coolers and in cold/hot working conditions (i.e. cooler or near heated surfaces). Other high to moderate noise including but not limited to computers, cash registers, paging, telephones, music and human voices.IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.