Shift Lead — Store Operations & Customer Experience

Walgreens; Pasco (WA); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens is seeking a store associate in Pasco, WA to open/close the store, handle cash, assist customers, and maintain inventory and displays. You will support management, coach teammates, and ensure a safe, compliant store environment that delivers a welcoming customer experience.

The role emphasizes frontline leadership, accuracy in transactions, and proactive customer service to ensure satisfaction and daily store readiness.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Controls inventory and pricing with proper signage to support accurate pricing and compliance.
• Registers all related sales, reviews order exceptions, and assists with backdoor/vendor deliveries as needed.
• Maintains store appearance, stock levels, and general maintenance; supports pharmacy window as requested.
• Communicates tasks to team members when management is not present and escalates disciplinary issues if needed.

Skills

Leadership

Retail key holder

Customer service

English language

Education

PTCB certification

Pharmacy license

Job description

Walgreens is seeking a store associate in Pasco, WA to open/close the store, handle cash, assist customers, and maintain inventory and displays. You will support management, coach teammates, and ensure a safe, compliant store environment that delivers a welcoming customer experience.

The role emphasizes frontline leadership, accuracy in transactions, and proactive customer service to ensure satisfaction and daily store readiness.