CardVault by Tom Brady San Francisco- Key Holder

Cardvault-By-Tom-Brady-1; San Francisco (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

CardVault by Tom Brady is redefining the sports collectibles retail space. As a Key Holder, you will drive sales, provide product expertise, and lead store operations to deliver outstanding customer experiences.

The role requires knowledge of sports cards, supervisory experience, and a strong ability to work with the public. You will support merchandising, daily operations, and ensure excellent guest service during weekends, evenings, and holidays.

Qualifications

• Comprehensive knowledge of sports and/or trading cards.
• Minimum of one year supervisory/key holder experience in a similar environment.
• High school Diploma/GED desired; college degree preferred.
• Ability to lead and be part of a successful store team.
• Excellent organizational, verbal, interpersonal and communication skills.
• Must meet or exceed sales and guest service standards.
• Comfortable working and speaking with the public.
• Proficient in Microsoft Office products and retail systems.
• Ability to work weekends, evenings and holidays.
• Able to lift up to 30 lbs.
• Understanding of retail KPIs and metrics.

Responsibilities

• Manage daily store operations as Key Holder.
• Provide excellent customer service and product knowledge.
• Deliver sales, customer experience, merchandising, and visual standards.
• Keep the store clean, organized, and properly stocked.
• Learn and share expertise on products and trends to fit customer needs.
• Build relationships with preferred patrons and maintain customer satisfaction.
• Collaborate with team to meet sales goals and store standards.
• Perform opening/closing duties and cash handling as required.

Skills

Sports cards knowledge

Customer service

Leadership

Public speaking

Sales/guest service

Organization

Education

High school Diploma/GED

College degree preferred

Tools

Microsoft Office

Retail systems

Job description

• Base Pay $20.00 - $26.00 / Hour
• Job Category Retail, Full-Time
• Industry Retail, Sports Cards, Trading
• Employee Type Non-Exempt

Contact information

Description

As a Key Holder, a typical day might include the following:

• General cash handling, reconciling cash drawers and safes, and performing opening and closing duties to company standard
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Making sure that the store is always clean and properly organized
• Learning and sharing expertise of products and trends to fit customer’s needs
• Maintaining an awareness of all product knowledge, and current or upcoming product / trends
• Maintaining patron satisfaction and builds relationships with preferred patrons
• Other duties as assigned

Requirements

This job might be for you if you demonstrate the following abilities and meet the following qualifications:

• A comprehensive knowledge of sports and/or trading cards
• Minimum of one year supervisory/key holder experience in a similar environment is required
• High school Diploma/GED desired. College degree preferred
• Ability to lead and be a part of a successful store team
• Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management
• Must have the ability to meet or exceed sales, guest service standards
• Must be comfortable working and speaking with the public
• Proficient in Microsoft Office products and retail business systems
• Ability to work weekends, evenings and holidays
• Ability to maneuver around sales floor, stock room, and ability lift/carry up to 30 lbs
• Clear understanding of retail metrics including key performance indicators necessary to drive sales

Physical Demands / Work Environment / Hours:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
• Non-typical office hours will be customary for this position including evenings, weekends, and holidays

Summary

CardVault by Tom Brady is redefining the sports collectibles industry. Founded in 2020, CardVault quickly became the premier destination for collectors, offering a first-of-its-kind retail experience centered on authenticity, innovation, and community. Now, with seven-time Super Bowl Champion and global icon Tom Brady, CardVault is set to scale like never before—bringing its elite retail concept to major sports and entertainment hubs across the U.S. and beyond.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

CardVault by Tom Brady is an Equal Employment Opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.